At SAS Tours and Travels, customer satisfaction is our top priority. We understand that unforeseen circumstances may require you to cancel or modify your travel plans, and we have outlined our refund policy below to ensure clarity and transparency.
1. Eligibility for Refunds
- Bookings Made Through SAS Tours and Travels: Refunds are available for bookings made directly through our website or with our authorized agents, subject to the conditions outlined below.
- Third-Party Providers: For bookings involving third-party providers (such as airlines, hotels, and tour operators), the refund terms are governed by the respective provider’s policies. We will assist in processing your refund but cannot guarantee the outcome.
2. Refundable and Non-Refundable Services
- Refundable Services: Most standard bookings are eligible for refunds if canceled within the specified timeframes.
- Non-Refundable Services: Certain services, including promotional packages, special offers, and last-minute bookings, may be non-refundable. These terms will be clearly stated at the time of booking.
3. Refund Process
- Requesting a Refund: To initiate a refund, please contact our customer service team via email at info@sastoursandtravels.com or call us at +917204751900. You will need to provide your booking reference number and details of your cancellation.
- Processing Time: Refunds will be processed within 3 business days from the date of the request. The refund will be credited to the original method of payment.
- Partial Refunds: In cases where only a portion of the booking is eligible for a refund (e.g., one segment of a multi-segment trip), we will process a partial refund based on the applicable cancellation charges.
4. Cancellation Charges
- Standard Cancellations: Cancellations made 30 days before departure are eligible for a full refund, minus any non-refundable fees.
- Late Cancellations: Cancellations made within 14 days of departure may incur higher cancellation charges, reducing the refund amount. In some cases, no refund may be available.
- Force Majeure: In the event of cancellations due to force majeure (e.g., natural disasters, political unrest), refunds will be handled on a case-by-case basis, considering any non-recoverable costs incurred by SAS Tours and Travels.
5. Refunds for Modifications
- Changes to Booking: If you modify your booking and the new arrangements result in a lower cost, a refund of the difference may be available, subject to the terms of the original and revised bookings.
- Service Downgrade: If you choose to downgrade services (e.g., opting for a lower category of accommodation), a partial refund may be provided based on the difference in cost.
6. Refunds for Third-Party Services
- Airline Tickets: Refunds for canceled flights are subject to the airline’s refund policy. We will assist in securing any eligible refunds but cannot guarantee them.
- Hotel and Accommodation: Refunds for hotel bookings are subject to the hotel’s cancellation policy. Non-refundable bookings, as clearly indicated at the time of reservation, are not eligible for refunds.
- Excursions and Tours: Refunds for excursions and tours arranged through third-party providers will be governed by the provider’s policies. We will facilitate the refund process on your behalf.
7. Travel Insurance
- Recommendation: We strongly recommend purchasing travel insurance that covers trip cancellations, delays, and other unforeseen events. This can provide an additional layer of protection beyond our refund policy.
8. Policy Amendments
- Right to Amend: SAS Tours and Travels reserves the right to amend this refund policy at any time. Any changes will be effective immediately upon posting on our website, and customers will be notified accordingly.
9. Contact Information
- Customer Support: For any questions regarding our refund policy or to request a refund, please contact our customer service team at info@sastoursandtravels.com or +917204751900.